Shipping & Returns

Shipping is calculated based on where you are in the world and the value of your order.  We send all of our UK items via the Royal Mail tracked and signed for at a charge of £3.50 or using next day special delivery at £6.50 . Overseas items are sent using airmail international tracked and signed at a charge of £8.50, £10.50, or £26.00. All items will require a signature upon delivery and we retain proof of postage. 

UK Customers ;

- UK orders that carry a value of £10-£145 will now be sent using '1st Class Tracked & Signed ' £3.50
- UK orders that carry a value of £150 or more will now be sent using 'Special Delivery Signed for ' £6.50

International Customers ;

-International orders that carry a value of £10-£150 are sent using 'International Tracked & Signed' £8.50
-International orders that carry a value of £150-£350 are sent using 'International Tracked & Signed + Additional Insurance ' £10.50
-International orders that carry a value of £350 + are sent using 'UPS ' £26.00

Please note the actual shipping & packing charges do cost us a bit more than what you pay. We will not send any charms regardless of value without being tracked and signed for, so that we can guarantee your precious jewels are not lost along the way. Shipping has recently increased to help swallow the cost of swapping to more eco friendly packaging and info cards, and to allow for higher insurance on items that exceed the Royal Mail 'insured up to ' Value .


I aim to pack and dispatch your order the same day if the order is received before 1pm Monday to Friday. Sometimes If we are particularly busy it will be posted the next day. Orders received on the weekend will either be dispatched same day for Saturday or first thing Monday morning.  
UK postage ;1-3 working days for delivery
Europe ; 4-7 working days for delivery
USA, Canada, Japan, Australia & rest of the World ; 7-10 working days for delivery.


If you require your order quickly you must let me know;I am happy to post as soon as receiving the order notification but you must inform me if you are in a hurry to receive it so that I can post same day.

Please be aware your item is likely to be held in customs for a few days if buying internationally,so don't panic if your item has not arrived yet . If you are in need of your item arriving ASAP email me and let me know - from here I can price up an additional postage charge ( if there is one) and get your vintage charms out to you as quick as I can . 

Customs Fees 

We are in no way responsible for any customs /duty fees incurred when purchasing from our shop . If your order is over £350 , it is likely you will need to pay a customs charge before UPS will be able to release your jewellery to you .  We are not willing to cover this fee unfortunately, but do be aware of this potential charge. We are also not willing to lie on the customs fee and write a low value ; If we do this and your parcel is lost we cannot claim back the funds to refund you in full . 
   
We obtain proof of postage for all of our items and they are sent using a track able method . If buying internationally please be patient; your item is very likely to spend a few days hanging around customs while they check it over before it can be sent out to you .Please also note, any customs charges incurred are unfortunately not our responsibility, and the charge will be liable to you the customer. Please make sure you are aware of customs fee's before purchasing from me . Likewise unclaimed parcels are not my responsibility, If i have an item returned to me without claim you are not entitled to a refund and you will need to repurchase shipping if you would like the item posted to you for a second time.

RETURNS

If for any reason you are unhappy with your purchase or have a change of heart ,  returns will be accepted as long as the item is returned in the same condition within 7 days of receiving it ;This means the postage date on your returned parcel must fall within the 7 days since receiving your charm, and we expect the charm back in the original box including any ribbons or added decor.  Failure to return the charm in its original state including the packaging, will result in an adjusted refund for the loss in packing items and any damage obtained to the charm on its way back. Charms must be securely packaged when sent back in the same manner they were sent out to you .
Original postage and packaging costs will be deducted and you are required to pay for the return postage which must be tracked and signed for  .Please do not send the item back without first getting in touch to notify us of the return .

Exchanges are also gladly accepted. Again, you will be required to pay to return your original charm back to us via a tracked and signed method, and you will also still be required to pay the postage to send out the exchange.

If the item arrives broken / not as described , please do not hesitate to contact us immediately and we will be happy to provide you with a full refund and refund the return postage costs once we have received the item back . This has never happened yet and I try my best to provide comprehensive descriptions and pictures showing off the charms. We also tightly and carefully package the items to cushion them on their way to their new homes.

LAYAWAY

Returns on Layaway fall under a separate policy . We retain the right to refuse your refund unless there are acceptable grounds for requesting to return the item. Your item has been off the website for a period of time while completing the layaway installments, and so has been unavailable for purchase by other customers during this time period which is usually around 8 weeks. As mentioned above my returns policy is 7 days , so you have 7 days upon paying the first installment to change your mind . After the 7 days there will be no returns on the item or a refund . If you choose to not complete the layaway policy we retain the right to withhold part or all of the amount paid as a deposit . The full terms of my layaway policy can be found here. Requesting a return on layaway based on a change of heart will not be accepted, It is your responsibility to request further photos and information if you require extra special detail .

Please note; If you insist on returning the item over a clearly stated layaway returns policy you will be banned from purchasing from the shop in the future. I will also make other sellers aware and you are likely to be black listed from purchasing from other dealers in the trade. Please make sure you are 100% sure before committing to a layaway plan. You are essentially being given store credit for free while you pay off your item, which as a small business is something we take very seriously.

 
If you have any questions or require further clarification on the Terms & Conditions, please get in touch and We will be happy to talk you through it .
 

© 2018 by Charlies Vintage Charms | info@charliesvintagecharms.com | Hertfordshire